Refunds & Cancellations Policy

Green Wave Raglan provides surf lessons, surf packages, private lessons, gift vouchers, kids camps, and related booking-based services. We do not sell physical products through our website, so this policy applies to bookings only.

Money-back guarantee

Green Wave Raglan offers a stand-up guarantee for surf lessons. If you do not stand up during your lesson, Green Wave Raglan will refund your surf lesson, no questions asked. This guarantee is stated on the website as part of the lesson offering.

Booking changes and cancellations

Lesson times are scheduled around the best surf and tide conditions, and Green Wave’s schedule changes according to conditions. Customers should contact Green Wave Raglan as early as possible if they need to change or cancel a booking.

Weather, safety, and surf conditions

Green Wave Raglan runs lessons around the best tides and conditions, because ocean conditions can affect the quality and safety of a surf lesson. Where conditions require a change to a lesson time, Green Wave Raglan may contact customers to arrange a suitable alternative time.

Refunds required by law

Nothing in this policy limits customers’ rights under New Zealand consumer law. Services in New Zealand must be carried out with reasonable care and skill, be fit for purpose where agreed, and be provided within a reasonable time where no time is agreed. If a service has a serious issue, customers may be entitled to cancel and receive a remedy such as a refund.

How to request a refund or booking change

For refund, cancellation, or booking-change enquiries, customers should contact Green Wave Raglan directly:

Email: info@greenwaveraglan.com
Phone: 0210 841 3481 or 021 111 2908